Team Leader -Current Account

Job Title: Current Account Team Leader
Department: Retail Banking / Business Banking
Location: [Insert Location]
Experience Required: Minimum 6 years in banking, with specific experience in managing Current Account (CA) portfolios and teams

Job Summary:

We are seeking a dynamic and results-driven Current Account Team Leader to oversee and guide a team of Relationship Managers handling the bank’s Current Account portfolio. The ideal candidate will have strong leadership capabilities, in-depth knowledge of current account products and services, and a track record of driving customer acquisition, deepening relationships, and ensuring compliance with regulatory standards.

---

Key Responsibilities:

• Team Leadership & Management
  • Lead, motivate, and manage a team of Current Account Relationship Managers.
  • Set performance goals, conduct regular reviews, and ensure the team achieves business targets (acquisition, activation, balance growth).
  • Provide coaching, mentoring, and support to enhance team productivity and customer engagement.
• Business Development & Portfolio Management
  • Drive acquisition of new current account customers through both direct efforts and team performance.
  • Ensure effective management of the existing CA portfolio with a focus on customer retention, cross-selling, and revenue generation.
  • Monitor and analyze portfolio performance metrics, suggesting improvements and corrective actions as needed.
• Customer Relationship Management
  • Support Relationship Managers in managing key client relationships.
  • Ensure high levels of customer satisfaction by maintaining service standards and resolving escalations effectively.
  • Identify customer needs and recommend appropriate banking products and services.
• Compliance & Risk Management
  • Ensure team adherence to internal policies, audit guidelines, and regulatory norms.
  • Monitor accounts to mitigate risk and ensure documentation and KYC compliance.
• Reporting & Coordination
  • Prepare regular performance and MIS reports for senior management.
  • Coordinate with product, operations, and other support teams to deliver seamless service and product implementation.

---

Key Requirements:

• Education: Graduate/Postgraduate in Business, Finance, or a related field.
• Experience: Minimum 6 years of experience in banking, with at least 2 years in a leadership or supervisory role managing Current Accounts.
• Strong knowledge of current account products, trade and CMS solutions, and banking regulations.
• Proven leadership and team management capabilities.
• Excellent interpersonal, communication, and analytical skills.
• Ability to work under pressure and drive results in a target-oriented environment.