Job Description:
Key Responsibilities :
Responsible for daily operations of a full-service branch office covering all aspects viz branch operations, lending, security and safety in accordance with the Bank’s guidelines.
- Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof
- Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.
- Driving key Sertics by :
- Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits
- Maintaining lowest levels of wait-time through:
- Load balancing among desks
- Regular monitoring of pending tokens through Admin login
- Analysis to understand employee level productivity & Daily roistering
- Leave planning & Training calendar
- Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members
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