A. Position Purpose
- Ensure adherence to business and regulatory processes with a strong process-oriented approach.
- Oversee the overall functioning of the region, including collection, cost management, process adherence, and quality assurance.
B. Position Responsibilities
- Achieve the financial targets set by the organization.
- Exhibit a proactive and determined attitude to accomplish assigned tasks, with a focus on ground-level execution.
- Manage a team of Team Leaders, Telecallers, and Field Officers stationed at vendor premises.
- Leverage prior experience in collections to optimize performance.
- Utilize previous experience in vendor management to enhance operations.
- Bring valuable local location experience to the role.
- Oversee and manage both bank staff and external vendors.
- Support the performance improvement of external vendors.
C. Qualifications and Experience Requirement
Qualifications:
- Graduation
Experience:
- Essential: Minimum 10-12 years of experience, particularly in managing Telecalling or Field Teams.
- Preferred: Experience in Dialler management, Frontend Credit Card Collections, and SOC (Sum of Cycles) mode of operating for credit cards.
D. Competency Requirements
a. Technical Skills:
- Proficiency in Microsoft Excel and PowerPoint.
- Excellent command of language and presentation skills.
- Ability to interact with and manage vendors to achieve goals.
- Basic knowledge of banking norms and products.
- Strong people management skills.
- Discipline to adhere to established business and regulatory processes.
b. Behavioural Skills:
- Maintain a positive attitude.
- Capability to work under pressure and meet delivery deadlines.
- Lead the team effectively from the front.
- Act as a liaison between employees and management, ensuring clear communication and understanding.
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