Premium Current Account Relationship Manager

Job Summary

RBL Bank is seeking a dynamic and results-driven Preferred Current Account RM (PCRM) to join our Business Banking team in Bangalore. The PCRM will be responsible for acquiring new Business Entity Current Account customers, managing portfolios, and enhancing customer relationships by providing tailored banking solutions.

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Key Responsibilities

1. Customer Acquisition & Onboarding

• Acquire high-value NTB (New-to-Bank) Current Account customers
• Source clients requiring working capital solutions, trade finance (LCs, BGs), and allied products
• Leverage market visits, referrals, and industry connects to build a quality CA portfolio

2. Portfolio Management

• Manage and deepen relationships with acquired clients
• Drive cross-sell of banking products (POS, Payment Gateway, Trade/Forex, API Banking, etc.)
• Ensure active engagement, usage, and value build-up across customer accounts
• Ensure Group/Family onboarding and relationship expansion

3. Revenue & Target Achievement

• Achieve assigned quarterly & annual revenue targets
• Drive wallet share, product penetration, and income-generating activities
• Regularly update customer interactions and relationship activities in CRM tools

4. Customer Service & Retention

• Deliver superior service and act as a dedicated SPOC for portfolio clients
• Handle and resolve client queries/complaints within defined TATs
• Proactively manage client expectations and conduct preventive service checks

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Desired Candidate Profile

• Proven experience in Current Account management, Trade/Forex, and Cash Management
• Strong understanding of business banking solutions
• Excellent sales, communication, and relationship management skills
• Knowledge of local market dynamics and competition landscape
• Bachelor’s degree in Commerce/Finance/Banking (MBA preferred)

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