Company Overview:
We are a leading recruitment firm partnering with Konica Minolta, a global leader in imaging and
printing solutions. Konica Minolta specializes in production printers, multi-function devices
(MFDs), and commercial printers. As we expand our operations, we are seeking a dynamic and
experienced individual to join us as an Area Service Manager based in Noida, India.
Job Description:
The Area Service Manager will be responsible for overseeing the service operations within a
designated region for Konica Minolta products. This role requires a seasoned professional with
at least 7 years of relevant experience in the printing and imaging industry, with a proven track
record in team management and customer service excellence.
Key Responsibilities:
Regional Service Management:
● Manage and oversee service operations within the assigned region, ensuring optimal
performance and adherence to service standards.
● Develop and implement strategies to enhance service delivery efficiency and customer
satisfaction.
● Monitor service metrics and KPIs, and take proactive measures to address any
deviations.
Team Leadership:
● Lead, mentor, and motivate a team of service engineers and technicians to achieve
performance targets and objectives.
● Conduct regular performance reviews, provide constructive feedback, and identify
training needs to enhance team capabilities.
● Foster a culture of collaboration, professionalism, and continuous improvement within
the service team.
Customer Relationship Management:
● Build and maintain strong relationships with key customers, understanding their needs
and addressing any service-related issues or concerns.
● Act as a point of escalation for complex service issues, ensuring timely resolution and
customer satisfaction.
● Proactively engage with customers to gather feedback and insights, driving service
enhancements and product improvements.
Resource Management:
● Allocate resources effectively to meet service demands and priorities within the region.
● Coordinate with internal stakeholders to ensure timely availability of spare parts and
resources required for service delivery.
● Monitor inventory levels and manage replenishment processes to support service
operations efficiently.
Reporting and Analysis:
● Prepare regular reports and analysis on service performance, highlighting key trends,
challenges, and opportunities.
● Provide insights and recommendations to management for continuous improvement and
strategic decision-making.
Qualifications and Experience:
● Bachelor’s degree in Engineering or related field.
● Minimum of 7 years of experience in the printing and imaging industry, with a focus on
service management.
● Proven experience in managing a team of service engineers and technicians.
● Strong technical knowledge of production printers, multi-function devices (MFDs), and
commercial printers, preferably Konica Minolta products.
● Excellent communication, leadership, and interpersonal skills.
● Ability to thrive in a fast-paced and dynamic work environment.
● Join us in shaping the future of printing and imaging technology with Konica Minolta. If
you have the passion, experience, and drive to excel in this role, we invite you to apply
and be part of our team.
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