Job Category: Banking Jobs
Hiring For: AU Bank
Job Location: Mumbai
Experience: 6 to 15 years
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Key Responsibilities
1. Financial Responsibilities
- Assist the Branch Manager in achieving and surpassing branch business targets.
- Monitor and ensure timely resolution of unusual transactions.
- Manage and control branch and ATM-related expenses, including execution of vendor payments, lease agreements, and AMCs.
- Contribute to branch budget performance through customer relationship deepening and cross-selling of bank products.
- Identify income leakages and implement effective cost-control strategies.
2. Operational Management
- Supervise end-to-end branch operations including account opening/closure, cash deposits/withdrawals, clearing, suspense accounts, pay orders, and DDs.
- Ensure seamless coordination with processing centers, clearing units, and other departments to maintain operational efficiency.
- Act as custodian for branch assets including cash, locker keys, security stationery, and vouchers.
- Oversee upkeep of branch premises and ensure functionality and cleanliness of onsite and offsite ATMs.
- Ensure adherence to standard operating procedures across clearing, CMS, DP operations, and other service areas.
3. Service Management
- Lead branch customer service initiatives and ensure smooth administrative functioning.
- Maintain high levels of customer satisfaction by resolving issues promptly and effectively.
- Monitor service performance metrics and initiate corrective actions where required.
- Promote digital banking adoption among branch customers.
- Continuously assess and improve operational processes to enhance service delivery.
- Conduct customer meets and feedback sessions to proactively address service concerns.
4. Compliance & Risk Management
- Ensure full compliance with KYC, AML, and fraud control guidelines.
- Maintain up-to-date regulatory and statutory compliance, including appropriate display of mandated information.
- Prepare and submit accurate internal and regulatory reports (MIS) on a timely basis.
- Conduct pre-audit checks to identify and mitigate operational risks, and maintain audit readiness.
- Address and rectify audit findings, ensuring the branch consistently achieves high audit ratings.
- Implement robust internal controls to ensure adherence to compliance standards across all operations.
5. Team Leadership & Staff Development
- Lead and manage branch operations staff including teller teams and customer service desk personnel.
- Provide ongoing training on regulatory updates, policy changes, and customer service best practices.
- Foster a culture of performance, accountability, and continuous improvement.
- Support the Branch Manager in planning and executing branch sales campaigns and marketing initiatives.
