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Role: Support Engineer
Rank: Senior Associate
Business case: The Support member will be responsible for supporting day-to-day operations of an Information Technology (IT) involved for global support. The role demands strong technical skill in understanding applications, network, databases, servers and storage troubleshooting and analysis. The role activities are also aligned with the proper maintenance of all VDI’s ensuring to fall under security compliance policies. The role recognizes the global requirements and interfaces necessary support to operate with consistency in supporting all regions and aligns with peers in those other regions. This role requires
a)Azure Core Platform Support – CT Platform support (Azure) for transitioned engagements
b. Database Support – Infrastructure DB Administration
c. Core Networking Activities – Azure network
d. Security and Patch Management – CTP Platform Virtual Machines
e. Sandbox Support – Requests and Cyber Defense Tickets
f. Fabric Building Blocks – 50+ types of BB templates are supported
g. Core IAM – Azure Access and User Management
h. Cloud Orchestration – SSL Automation, DNS and Meaningful API
i. KaaS – Single Tenant and Multitenant Container Support
