“BASIC FUNCTION
• SAP BASIS Administration of SAP Systems on-premise and Amazon Cloud
• Monitoring and administration of existing SAP Systems in a 24X7 support model.
• Provide analysis based on troubleshooting for timely closure of tickets
• System refresh, Client copy
• Report preparation as directed by leads ESSENTIAL DUTIES AND RESPONSIBILITIES Technical
• Monitoring and administration of existing SAP Systems in a 24X7 support model
• Perform client administration like local client copy, remote client copy
• Create and restore data backups, manage the database space allocation
• Provide analysis based on troubleshooting for timely closure of tickets
• Perform printer or spool configuration and administration
• Create RFCs and should be able to configure TMS (Transport Management System), Perform the transport releases.
• Monitor and manage the servers, background jobs, performance of the system
• Monitor the status of work processes, application servers and system logs etc.
• Analyze the ABAP dumps, perform system copies
• Configure SAP GUI at client computers
• Transport Management
• Refresh of non-prod systems on a regular basis Communication
• Participates in the creation of end user documentation
• Provides accurate ongoing status of individual and team work activities.
• Work with End user and Functional team to troubleshoot on the issues.
• Participates in all critical calls and provide troubleshooting skills Teamwork
• Shares knowledge to help other team members.
• Exhibits behavior that demonstrates Wolters Kluwer core values – Fairness, Excellence, Collaboration, Integrity, Success.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong knowledge of SAP system installation, configuration, and administration.
- Proficiency in database management (e.g., Oracle, SQL Server, SAP HANA).
- Understanding of operating systems (e.g., Windows, Unix/Linux).
- Strong problem-solving and communication skills.
Preferred Qualifications:
- Certification in SAP BASIS administration.
- Experience with SAP HANA and cloud platforms (e.g., AWS, Azure).
- Familiarity with ITIL processes and best practices.
- Understanding of Agile and DevOps methodologies.